Generic chatbots often frustrate customers by providing incorrect answers or failing to understand complex questions. This leads to a poor customer experience and increases the burden on your human support agents, who are left to handle a high volume of repetitive queries.
The Softeem Solution
Our RAG-Powered Support Bots are a new generation of intelligent assistants. By using Retrieval-Augmented Generation (RAG), we build chatbots that are grounded in your own trusted data—your knowledge base, product manuals, and past support tickets. This ensures the bot provides instant, accurate, and context-aware answers 24/7, dramatically reducing the load on your human team and improving customer satisfaction.
Key Features
- Knowledge Base Grounding: Connect the bot to your existing help center, PDFs, and website content to ensure all answers are based on your single source of truth.
- Reduced Hallucinations: The RAG architecture minimizes the risk of the AI providing incorrect or made-up information.
- Seamless Human Handoff: The bot can intelligently escalate complex or sensitive conversations to a live human agent, providing them with the full chat history.
- 24/7 Availability: Provide instant support to your customers around the clock, in any time zone.
How It Works
1. Knowledge Ingestion
We connect to your help center, product documentation, and past support tickets to create a comprehensive and secure knowledge base for the bot.
2. Bot Training & Tuning
We train the RAG model on your data and fine-tune its personality to match your brand's voice and tone.
3. Integration & Handoff Logic
We integrate the bot with your website and configure the rules for when and how it should escalate a conversation to your human support team.
4. Go-Live & Continuous Learning
After rigorous testing, the bot goes live. We monitor its performance and use conversation logs to identify new knowledge gaps and continuously improve its accuracy.
At a Glance
Pain Points Addressed
- High volume of repetitive customer support queries
- Inaccurate or 'hallucinating' chatbots
- Long customer wait times for human agents
- Difficulty providing 24/7 support
